Can I change or cancel my order?

If you wish to change or cancel your order, you may do so up to 12 hours after your order has been placed

When will I receive my item(s)?

Domestic Orders

We use UPS Mail Innovations. The package is delivered to your door by USPS. You will get your packages in an average of 5 days. Your customer will also receive notification and tracking information when their order has shipped

International Orders

We use Asendia USA. Asendia uses a service called International Priority Airmail (“IPA”). IPA travels by air then as priority in-country. The average transit time is 9-13 Days and this service is available throughout the world. Your customer will also receive notification and tracking information when their order has shipped.

How do I place an order?

Simply browse our catalog page then click the product you like and follow the simple steps to complete your order. We’ll begin preparing your order immediately and send you a tracking number. 

When will you ship my item?

During off-peak months orders are processed within 5-6 business days. During peak seasonal months, orders are processed within 9-12 business days.

We will notify you by email when your items have been shipped out from our facility.

How secure is my personal information?

ShirtPal adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.